AppGreat is one of the fastest growing global IT companies, supporting the highest tech organizations in the world with 6 offices: 1 in Sofia,, 1 in Skopje, 1 in Bucharest, 1 in Tel Aviv, 1 in Chisinau and 1 in Warsaw.
We are working with top talents and highly experienced management to ensure the world’s leading technology companies meet all the business challenges that the future holds.
We are AppGreat! We are a young and ambitious company like no other!
WHY JOIN OUR DREAM TEAM?
The most important part of AppGreat is the team. From our founders to the last person, we are committed to creating a pleasant environment and a place where everybody feels like they belong.
We invest in them in any way we can, starting from the amazing atmosphere in the office, unique benefits and career growth opportunities.
Currently we are looking for a talented Technical Support Specialist to join our Customer Experience team. Step into our world, where advanced technologies take center stage, transforming the online financial trading experience.
YOUR MISSION:
- Respond promptly, professionally, and courteously to customer inquiries and support tickets across multiple channels (e.g., email, chat).
- Troubleshoot and resolve common customer issues on multiple systems independently, following established procedures and best practices.
- Escalate unresolved issues or special requests to the appropriate internal teams, ensuring smooth and timely follow-up.
- Accurately document all customer interactions, issue details, and resolutions in the support ticketing system.
- Continuously expand your product knowledge and enhance customer service skills through training and self-learning initiatives.
- Maintain a positive, customer-focused approach to ensure satisfaction, retention, and strong client relationships.
- Participate in developing documentation and Knowledge Base technical articles on the Company products
- Conduct live sessions with B2B customers to resolve cases in real time.
WHAT YOU WILL BRING TO THE COMPANY:
- 2-4 years of experience as a Technical Support specialist for enterprise (B2B) software
- Experience supporting B2B customers with large, complex environments.
- Proven experience utilizing Microsoft CRM to manage and optimize customer relationship processes effectively.
- Experience on working within Windows-based environments.
- Being a committed team player who can help lead others through challenging customer issues
- Ability to prioritize and switch between a variety of time-sensitive issues
- Good communication skills and customer focus
- Fluent English (both written and spoken)
STRONG ADVANTAGE, BUT NOT REQUIRED:
- Experience in a Fin-Tech/Online company
- Bachelor of Sciences in Computer Science
OUR COMMITMENT TO YOU:
- Attractive remuneration package
- Working style – on-site, shifts on a weekly basis: 7-16, 9-18, 10-19, 11-20, 12-21.
- Comprehensive Private Medical Insurance: Your health matters to us (UNIQA)
- Annual leave starting with 21 days up to 25 days(depending on the relevant experience)
- Plus an extra day off to celebrate your birthday 🎉
- Multisport Card: Stay active with a subsidized membership, courtesy of AppGreat
- Netflix or Spotify Subscription: Your choice, fully covered by us for your entertainment and relaxation
- Monthly Food Vouchers
- Office Snacks & Treats: Fresh fruits, nuts, coffee, sweets, and protein bars always stocked
- Team Events & Offsites: Regular team buildings and company events to keep the good vibes going
- Learning & Development: Access to training programs to boost your skills and career
- Career Growth Opportunities: Grow with a fast-scaling, innovation-driven company
- Supportive Culture: Work with a young, motivated, and close- knit team
- Modern Office in Prime Location: Our office is right next to Paradise Mall in Sofia- easily accessible and surrounded by great spots
We believe great work starts with great people. If this feels like the right place for you, we’d love to connect.
@AppGreat we appreciate every application we receive. Please note that only candidates selected for the next stage of the recruitment process will be contacted. If your profile matches the role, our Talent Acquisition team will reach out to you directly.
Thank you for your interest in joining us, and we encourage you to stay connected through our LinkedIn and Career pages for future opportunities and insights from the IT market.
