AppGreat is one of the fastest growing global IT companies, supporting the highest tech organizations in the world with 6 offices: 1 in Sofia, 1 in Skopje, 1 in Bucharest, 1 in Tel Aviv, 1 in Chisinau and 1 in Warsaw.
We are working with top talents and highly experienced management to ensure the world’s leading technology companies meet all the business challenges that the future holds.
We are AppGreat! We are a young and ambitious company like no other!
WHY JOIN OUR DREAM TEAM?
The most important part of AppGreat is the team. From our founders to the last person, we are committed to creating a pleasant environment and a place where everybody feels like they belong.
We invest in them in any way we can, starting from the amazing atmosphere in the office, unique benefits and career growth opportunities.
The NOC (Network Operation Center) top priority is to make sure everything is functioning properly. The members will carry out all the monitoring operations, from data center infrastructure, servers, networks, services, and logs.
They will support our worldwide customers (B2B), provide an initial technical response and work with many interfaces within the company.
YOUR MISSION:
- Find, alert, troubleshoot and resolve problems independently and understand the correct escalation procedures.
- Respond in a timely manner (within documented SLA) to support customer issues and inquiries.
- Provide reliable technical assistance to our customers.
- Develop broad understanding of customer needs.
WHAT YOU WILL BRING TO THE COMPANY:
- Fluent English with strong verbal (phone) and written (e-mail) communication skills
- The ability to work in a stress situations, Self-control, and calm
- Working is in shifts – more details to be discussed
- Excellent customer service skills
- Experience in NOC / technical support.
- Advanced analytical thinking and problem-solving skills.
- Quick learner & data oriented
NICE TO HAVE/ADVANTAGE:
Bachelor’s degree in Data Science, Computer Science, or related degree;
OUR COMMITMENT TO YOU:
- Attractive remuneration package.
- Working style – Hybrid, on shifts
- Flexible Working Hours: We care about results, not when you clock in, depending on the team working schedule.
- Comprehensive Private Medical Insurance: Your health matters to us (UNIQA)
- Annual leave starts with 20 days up to 25 days(depending on the relevant experience).
- Plus an extra day off to celebrate your birthday 🎉.
- Multisport Card: Stay active with a subsidized membership, courtesy of AppGreat .
- Netflix or Spotify Subscription: Your choice, fully covered by us for your entertainment and relaxation.
- Monthly Food Vouchers.
- Office Snacks & Treats: Fresh fruits, nuts, coffee, sweets, and protein bars always stocked.
- Team Events & Offsites: Regular team buildings and company events to keep the good vibes going.
- Learning & Development: Access to training programs to boost your skills and career.
- Career Growth Opportunities: Grow with a fast-scaling, innovation-driven company.
- Supportive Culture: Work with a young, motivated, and close-knit team.
- Modern Office in Prime Location: Our office is right next to Paradise Mall in Sofia—easily accessible and surrounded by great spots .
We believe great work starts with great people. If this feels like the right place for you, we’d love to connect.
@AppGreat we appreciate every application we receive. Please note that only candidates selected for the next stage of the recruitment process will be contacted. If your profile matches the role, our Talent Acquisition team will reach out to you directly.
Thank you for your interest in joining us, and we encourage you to stay connected through our LinkedIn and Career pages for future opportunities and insights from the IT market.
